These Booking Terms and Conditions set out the terms on which you contract with us. These Booking Terms and Conditions and your contract shall be governed by and construed in accordance with English Law and any disputes arising out of or in connection with these Booking Terms and Conditions or your contract are subject to the jurisdiction of the courts of England and Wales.
1. Booking and Payments.
i. We are Grand Cru Ski (an SDF Para-hotelier), with its seat at Ferme de Margot, 332 Chemin Martenant, Morzine 74110, France.
ii. To make your booking, you must complete our booking form. This must be signed by the party leader (who must be at least 18 years of age) on behalf of ‘the group’ confirming your acceptance of these terms and conditions. The party leader will be responsible for all matters relating to the booking and will be personally liable for all monies outstanding from the remainder of the guests. ‘The group’ refers to all persons booked to stay in the accommodation listed on the booking form, including any subsequent changes to the original booking. The booking form must then be forwarded to us together with a payment in respect of the deposit of £150 (GBP) per person, or, for peak weeks only, the deposit required is 25% of the total chalet holiday cost. If a completed booking form is not received by us from you, the person making the booking will be responsible for all payments due in respect of the holiday arrangements purchased.
iii. Children are accepted in the chalet if it is booked on an exclusive basis. It is essential that the ages of children are advised at the time of making your booking. It is the parent’s responsibility to ensure their children are supervised at all times.
iv. If booking 8 weeks or less before the scheduled arrival date the full payment must be made at the time of booking.
v. In addition, it is essential that you take out appropriate insurance cover at the time of booking.
vi. Once we have received your booking form and all appropriate payments, we will confirm your holiday by sending you a booking confirmation email. The confirmation email will include any special arrangements we have agreed to provide. You should check the confirmation email carefully as soon as you receive it and raise any queries immediately.
vii. The contract is deemed to have been made as soon as the deposit or full payment has been received by Grand Cru Ski, whichever shall occur first, and no contract shall exist between you and Grand Cru Ski unless a deposit or full payment has been received.
viii. The person making the booking guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed.
ix. The balance of the holiday cost must be paid no later than 8 weeks before the scheduled arrival date in the resort. We do not usually send reminders of monies owing.
x. If payment is not received in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 4, Cancellations, below will be payable.
xi. Payments must be made in GB Pounds by bank transfer to the UK bank account of Mr. S. Fenlon, owner of Grand Cru Ski.
2. The cost of your holiday arrangements.
We guarantee the price of the holiday as quoted at the time of booking, but we reserve the right to increase or decrease the price of unsold rooms at any time.
3. Changes by you.
Should you wish to make any changes to your arrangements after they have been confirmed, you must advise us in writing. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. You will be responsible for any costs incurred in relation to any changes.
Should you or any member of your party need to cancel your chosen holiday, the person who made the booking or who signed the booking form must immediately advise us in writing. Cancellation charges will then be payable as set out below. These charges are calculated on the basis of the period elapsing between (i) the date written notice of the cancellation is received by us, or the date on which we treat your booking as cancelled by you in accordance with these Booking Terms and Conditions, and (ii) the scheduled arrival date. Cancellation charges are calculated as a percentage of the total price payable (excluding any amendment charges which are non-refundable) in the event of cancellation as follows:
Period elapsing between cancellation and scheduled arrival date = Charge as % of total holiday cost.
More than 56 days = Deposit
43-56 days = 60% or deposit if greater
29-42 days = 70%
22-28 days = 90%
0-21 days = 100%
scheduled arrival date/no show = 100%
The cancellation charges set out above will also apply in the event that payment of any monies owed by you is not received on time and we treat your booking as cancelled by you.
5. Changes by us.
Our holidays are planned months in advance. It is therefore sometimes unfortunately necessary to make alterations both before and after bookings have been confirmed. We reserve the right in our absolute discretion to do so. Most changes will be minor ones. Very occasionally, it may be necessary to make a significant change. Significant changes include: a change of accommodation to that of a lower category or standard for the whole or a significant part of your holiday or a change in the accommodation area for the whole or a significant part of your holiday. Most other changes are treated as "minor" changes. If it is necessary to make a significant change before departure, we will advise you as soon as practicable. If there is time to do so before the scheduled arrival date, we will then offer you the choice of:-
i. accepting the changed arrangements as notified to you or
ii. cancelling your holiday and receiving a full and prompt refund of all monies paid to us.
If it is necessary to notify you of a significant change 8 weeks or less before the scheduled arrival date, we will in addition pay you compensation as set out in the scale appearing below subject to the following exceptions:
Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where the change is made as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. For significant changes, any liability we have is limited to offering the above choices and the compensation payments (where applicable) set out below. No compensation is payable if we notify you of any change more than 8 weeks before the scheduled arrival date. We cannot be responsible for any costs or expenses you may incur as a result of any change. No compensation is payable for minor changes. Minor changes do not entitle you to cancel without paying the appropriate cancellation charges.
The compensation per person before the scheduled arrival date or cancellation is notified to you:-
More than 56 days = £0
56-29 days = £40
28-14 days = £60
Less than 14 days = £80
6. Cancellation by us.
Very occasionally, it may be necessary to cancel a confirmed holiday. We must reserve the right to do so. However, we will not cancel within 8 weeks of the scheduled arrival date unless you have failed to make payment in full and on time or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. Where your holiday is cancelled other than due to your default in payment, we will offer a full and prompt refund of all monies you have paid to us. In addition, if we notify you of cancellation 8 weeks or less before the scheduled arrival date, we will pay you compensation as set out in clause 5, Changes by us, above subject to the following exceptions. Compensation will not be payable and no liability beyond offering a full and prompt refund of all monies you have paid to us can be accepted (1) where we are forced to cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) where an insufficient number of people book your chosen holiday and we notify you that we are cancelling for this reason not less than 4 weeks before the scheduled arrival date. In all cases, our liability is limited to offering a full and prompt refund of all monies you have paid to us and the compensation payments (where applicable) set out in clause 5, Changes by us, above. If we notify you of cancellation more than 8 weeks before the scheduled arrival date, we will pay compensation of €20 per person. We cannot be responsible for any costs or expenses you may have as a result of cancellation. Very rarely, we may be forced to curtail your holiday after the scheduled arrival date where circumstances amounting to 'force majeure' as described in clause 7, Force Majeure, below occur. In this very unusual situation, we regret we cannot make any refunds (except where refunds are obtained from any supplier) or meet any cost or expenses you may incur as a result or pay any compensation.
7. Force Majeure.
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these booking terms and conditions, 'force majeure' means any event which we or the supplier of the service(s) in question pursuant to our contract with you could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all other events outside our control whether of a similar nature to those described or not.
8. Our liability to you.
We promise to make sure that all parts of the holiday we have agreed to provide as part of our contract are provided to a reasonable standard and in accordance with that contract. We also accept responsibility for what any employee of Grand Cru Ski does. However, please note that we will not be liable for any injury, illness, death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury, illness, death or consequent loss was caused by a lack of reasonable care and skill on the part of ourselves. And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:
i. the fault or negligence of the person(s) affected or any member(s) of their party or
ii. the fault or negligence of a third party not connected with the provision of your holiday which we could not have predicted or avoided or
iii. an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see Force Majeure).
iv. the fault or negligence of anyone who was not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something you did not tell us about when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves (ii) where any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services which do not form part of our contract.
This includes, for example, any additional services or facilities which any other supplier agrees to provide for you where the services or facilities do not form part of our contract with you.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.
If you carry out any activities with a member of Grand Cru Ski staff or representative of Grand Cru Ski, Grand Cru Ski cannot take any responsibility for injuries howsoever caused. At all times clients must use their own judgements based on their abilities, and all activities are at their own risk.
In all cases except where personal injury, illness, death, loss and/or damage to and/or of luggage or personal possessions (including money) results or a lower limitation applies, our maximum liability is however limited to twice the price (excluding insurance premiums and amendments charges) paid by or on behalf of the person(s) affected in total. In the case of loss and/or damage to and/or of luggage or personal possessions (including money), our liability is limited to £25 per person as you are assumed to have taken out adequate insurance at the time of booking.
In the event that you have reason to complain whilst on holiday with us, you should immediately notify us. By raising complaints early, they can often be dealt with quickly so the rest of the holiday can continue to your satisfaction. It is in your best interests to follow this procedure, but if you choose not to, or you are not satisfied with the way your complaint has been handled, you have 28 days from the end of the holiday in which to write to us with full details. For all complaints and claims which do not involve personal injury, illness or death, we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
For health and safety reasons smoking is prohibited within the chalet.
To comply with French licensing restrictions only alcoholic beverages purchased in the chalet are allowed to be consumed on the premises.
Grand Cru Ski cannot accept complaints regarding snow conditions and lift closures
13. Conditions of suppliers.
Please note that any services provided are provided subject to the conditions of the relevant supplier. Some of these conditions may limit or exclude the supplier's liability to you, usually in accordance with the appropriate international conventions
14. Special requests.
If you have a special request, please clearly note it on your booking form or if after booking, make it in writing. A special request will only be binding if we have confirmed in writing that it will be complied with. Therefore, unless we have agreed in writing to provide such a service or facility, failure to meet any special request will not be a breach of contract on our part. If we undertake to pass on requests to suppliers or other service providers (such as for instance ski schools or child care / babysitting ) we cannot guarantee such requests will be met even if we have confirmed that they have been passed on. If you have any medical problem or disability which may affect your holiday, you must advise us in writing at the time of booking giving full details. If we reasonably feel unable to properly accommodate your particular needs, we must reserve the right to decline your booking, or cancel it when we find out the full details if you fail to provide these at the time of booking.
We regret we are not in a position to assist you in the event of delay at your outward or homeward point of departure.
i. When you book a holiday with us, you accept responsibility for any damage or loss caused by you or any member of your party and the person making the booking accepts total responsibility for any damage or loss caused by any member of your party, to the chalet and Grand Cru Ski property. Full payment for any such damage or loss must be made immediately at the time to ourselves or the third party concerned before the group’s departure and the payment responsibility lies with the person making the booking, irrespective of who caused the damage. You must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions.
ii. We reserve the right to request a security deposit of €250 against damage, loss or breakages, and shall be payable to our management team on arrival at the property. This security deposit will only be accepted in cash. The deposit will be refunded at the end of your holiday, providing the accommodation is left clean and without defect. The sum reserved by this clause shall not limit your liability to Grand Cru Ski.
iii. You and each member of your party agrees to be a considerate tenant, to take good care of the property and to leave it in a clean and tidy condition at the end of the holiday rental period. We reserve the right to make a retention from the security deposit to cover additional cleaning costs if you leave the property in an unacceptable condition.
iv. You and each member of your party agrees to report to the Grand Cru Ski management team without delay any defects in the chalet or breakdown in the equipment / appliances provided so that arrangements can be made for their repair or replacement.
v. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority you or any member of your party behave in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party (including other clients, staff and local residents) or damage to property, or excessive noise inside the chalet or within the chalet grounds, or a negative impact on the reputation of Grand Cru Ski, we reserve the right to terminate the holiday of the person concerned without notice. In this situation, our responsibilities towards that person will immediately cease and we will not be responsible for meeting any costs or expenses they may incur as a result. We will not make any refunds or pay any compensation to the individual involved or to members of his/her party or associates wishing to curtail their holiday as a result.
17. Check in/check out times
i. The chalet is available from 4 pm on the day of arrival. If you are arriving earlier let us know and we will do our best to accommodate the group by storing luggage, or making bedrooms available. However, this cannot be guaranteed.
ii. On departure day, rooms must be vacated by 10 am. If you would like to ski on your last day, we will do our best to accommodate the group by storing luggage in the chalet etc. However, this is cannot be guaranteed.